Frequently Asked Questions
We know shopping online — especially from a new brand — can come with questions. Here's everything you might want to know about how Picky Finders works.
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Who creates your jewelry?
All of our pieces are designed and handcrafted in Ukraine by independent, emerging designers.
We curate every item personally and work only with creators whose work we believe in.
Each piece is limited edition — no mass production, no copies.
We are the only store in Canada offering these designs.
Where are the items shipped from?
All items on our website are already in Canada — right here in Toronto.
That means no long waits or international shipping surprises.
How long does delivery take?
We ship all over Canada!
Orders placed before 5 PM (Toronto time) usually go out the same day.
Shipping time depends on:
- Your location
- The delivery option you choose (standard or express)
- The carrier's speed (Canada Post, UPS, etc.)
You’ll receive tracking info once your order is on the way.
How can I pay?
We accept:
- Credit & Debit Cards
- Google Pay
- Apple Pay
- Shop Pay
All transactions are secure and encrypted.
Is the jewelry of good quality?
Yes — and we’re proud of it.
Our pieces are made with care by professional artists, using durable materials.
Many designs have been worn by celebrities like Jamala, Tina Karol, The Hardkiss, and we personally wear them every day.
If you ever have an issue — we’re here, and we’ll make it right.
Where do the profits from the Fire Rose Unity pendant go?
100% of the profits from our Fire Rose Unity pendant go to support women’s rights.
At checkout, you choose who to support:
- JurFem – Association of Women Lawyers of Ukraine
- WomenACT – Canadian organization advancing gender justice
This piece was born as a symbol of resilience, and your purchase helps it live that mission.
Can I trust you?
We get it — there are too many shady online shops out there. But we’re not one of them.
- We're a small team based in Toronto.
- We care deeply about what we do and who we work with.
- We share behind-the-scenes on Instagram.
- And we answer every message ourselves — no bots.
Still unsure? Drop us a message — we’d love to chat.
What is your return policy?
You can find all the information about our terms and conditions and our return policy on this page.

Ready to shop?
Let's find something as beautiful as you. Although we don't have diamonds yet, we sure can offer you truly unique jewelry.